Information system is key in the operations of commercial banks. The study was aimed at establishing IS outsourcing drivers and service delivery of commercial banks in Kenya. It was specifically aimed to establish ways that need for quality, cost, flexibility, access to technology and risk of obsolesce drives firms to adopt IS outsourcing drivers of commercial banks in Kenya. The study used descriptive research design in its methodology. The study was guided by Resource based view Theory and transactional cost theory. The study used primary data which was collected and was affected by use of structured questionnaires. Head of departments and the equivalents were the targeted population from the 44 commercial banks Kenya. These questionnaires were issued through drop and pick method, coded, keyed and analyzed using both descriptive and regression analysis. Information system outsourcing drivers which were cost, quality, flexibility, need to reduce obsolesce and access technology was the independent variables while service delivery was the dependent variable which was measured by number of new accounts opened, customer satisfaction, timeliness in service delivery. The study findings on objective one on the IS outsourcing drivers indicated that to a great extent cost was a driver of IS outsourcing as indicated by a mean value of 4.0, Flexibility to a moderate extent as indicated by a mean value of 3.7, focus on strategic issues indicated a mean of 3.8, access to technology indicated a mean value of 3.6, reduce risk of obsolesce to a moderate extent:3.6 and quality to a moderate extent:3.7. This indicated that to a moderate to a large extent all the IS outsourcing drivers had been implemented as IS outsourcing drivers of commercial banks in Kenya. The findings on objective two on the effect of IS outsourcing drivers on service delivery indicated that IS outsourcing drivers have a positive impact on service delivery of commercial banks in Kenya. 60 percent of variations in service delivery in commercial banks was affected by IS outsourcing drivers. The major limitation of the study is that it was based on commercial banks only. Other future academicians should research on IS outsourcing drivers in other firms. There is need to study on IS outsourcing drivers and performance of other sectors other than commercial banks.

Information Communication Technology has been acknowledged as the building block for any organization in order to maximize profit, ensure customer satisfaction and minimize cost. This study was aimed to determine the impact of information communication technology on organizational productivity in the Nigeria banking industry. Questionnaire was employed as a method of data collection of the study, while multiple regression analysis was used to test the hypotheses under study. The result of the study indicates that hardware component, software component and network have significant and positive impact on organizational productivity in the Nigeria banking industry. The study recommends that banks should acquire or make use of modernized and 21th century software, hardware, and network in order to increase organizational productivity and customer satisfaction which will eventually resulted to diversification of the organization.

Employees are the major assets of any organization. Every organizations needs well trained employees to perform the activities effectively and efficiently. It is the continuous process of the organizations that helps to develop skills, knowledge, and abilities. Training and development leads the better performance of employees. The success of the organizations depends on employee performance. In this globalization era training is crucial for the competent and challenging business. It is the nerve that needs to help enhancing the quality of work life of employees and development the organization. Training and development is the crucial factors of enlightening the employee performance in most organizations. The purpose of the study is to find out the impact of training and development on employee performance. The study found out that employees are aware about training; employees are motivated through training; and training and development results into higher performance. The study suggested that training and development of all staff should be dynamically followed and made obligatory and the employer should give compulsory training programs for all employees in order to improve performance. The study decided that there is need for continuous training and development taking into deliberation the opposition, market dynamics, customer satisfaction, and net promoter score among others.

The major objective of this study is to find out the impact of pricing strategy on sales performance of consumable goods. This study adopted the survey design method. The population of the study comprised of staff of six enterprises that deal on consumables goods in Wukari, totaling thirty-two (32). The researchers used purposive sampling because the selected enterprises are the major dealers in consumable goods in the area. In addition, because the population of the enterprises is manageable, the researcher used the entire population as the sample size. Questionnaire served as instrument for data collection. Validity of the data collection instrument was established and its reliability ascertained. The researcher adopted both descriptive and inferential statistics using tables with frequencies and percentages to present data and the Pearson Product Moment correlation to test the formulated hypotheses aided by the Statistical Package for Social Scientists (SPSS). Cost-plus, mark-up and competitors-oriented pricing strategies were the measured dimensions of the independent variable whereas, sales performance served as the dependent variable. Findings from data analysis shows that cost-plus pricing strategy has no influence on sales performance of consumable goods; mark-up pricing strategy has no influence on the sales performance of consumable goods; competitors’ pricing strategy has an influence on the sales performance of consumable goods. Based on the findings, the following recommendations were made by the researchers: consumable goods dealers should adopt cost-plus pricing strategy with caution since it does not influence sales performance. They should not depend on mark-up pricing strategy as it does not influence sales performance. Since competitors-oriented pricing strategy influences sales performance of consumable goods, dealers should at all times watch out for their competitors’ prices. This is to enable them to optimize sales performance.

This paper examined the effects of the managerial stock options of the listed Chinese firms on the firm performance. Based on our knowledge, it is the first empirical evidence describing the market’s reaction of stock option implementation in China. The results revealed that the firm performance was influenced by working machinery and external factors. One of the factors was a stock option that has a significant negative impact on firm performance; however, the level of impact decreases year by year in a long-term. In addition, the study showed that duality CEO and board size also have a significant negative impact on the performance of the firms but the independent boards and state-ownership positively increase firm performance. Moreover, there was a little impact of the international financial crisis on firm performance in Chinese stock markets during 2007-2009 was uncovered.